All of the products on the Shackleton Instruments website show VAT-inclusive prices, as required by EU law.
All of our products currently carry the standard VAT rate of 20%, with the exception of children’s clothing, which is zero-rated.
If you are buying from outside of the European Union (EU) Shackleton Instruments offers a refund of the VAT included in the purchase price of your item.
If you are a UK resident buying a product in order to send it to friends or family living outside the EU.
If you fulfil one of the conditions above you can claim back the Value Added Tax (VAT) included in the purchase price, less a £5.00 administrative charge.
This goodwill service only applies on purchases of £100 total (including the VAT element).
To claim your refund please use our contact form (or write to us at Shackleton Instruments, Hellesdon Barns, Hellesdon Hall Road, Norwich NR6 5BB) with the following information: