VAT & export policy

DO YOU LIVE OUTSIDE OF THE EUROPEAN UNION?

YOU MAY BE ABLE TO CLAIM BACK YOUR VAT

All of the products on the Shackleton Instruments website show VAT-inclusive prices, as required by EU law.
All of our products currently carry the standard VAT rate of 20%, with the exception of children’s clothing, which is zero-rated.

If you are buying from outside of the European Union (EU) Shackleton Instruments offers a refund of the VAT included in the purchase price of your item.

WHO CAN CLAIM BACK VAT?

You can claim back the VAT on your purchase only if you fulfil one of the following criteria:
  • If you live (and are buying from) outside the European Union (EU). 
  • If you habitually/normally live outside the European Union (EU) but are currently staying within the EU, but only if intend to leave for a destination outside the EU within 3 months of the date of purchase.
  • If you are a UK resident buying a product in order to send it to friends or family living outside the EU.

HOW MUCH WILL YOU GET BACK?

If you fulfil one of the conditions above you can claim back the Value Added Tax (VAT) included in the purchase price, less a £5.00 administrative charge.  

This goodwill service only applies on purchases of £100 total (including the VAT element).

CLAIMING YOUR REFUND

To claim your refund please use our contact form (or write to us at Shackleton Instruments, Hellesdon Barns, Hellesdon Hall Road, Norwich NR6 5BB) with the following information:

 

  • Full details of your purchase (order number, date, item, price paid)
  • Full details of your name, adress and contact details
  • Evidence of your address outside of the EU or of the destination to which you the items have been sent

RECEIVING YOUR REFUND

Providing we have received all the required evidence of non-EU status, we will make your refund to the card or PayPal account originally used for purchase.